Overpriced, more than 10k THB additional service charge for only moving sofas into the room. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Weve cut the cost of selected workspaces* for a limited time only. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. This company has the worst customer service I have ever experience in my life. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Once they sell you something that will be the end of you being treated as a valued customer. The company left an official comment to this complaint. Any that you do not require can be opted out through your online account. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. You should do so via your online account (www.myregus.com). Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. A member of our team will get back to you as soon as we have the details. I have been renting an office space at Regus in Kings Hill for over 12m now. Because Regus prefers to hold that retainer as leverage over you. GO LITERALLY ANYWHERE ELSE. This company has the worst customer service I have ever experience in my life. If you refuse to pay their bogus invoices they will send you to collections. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. We may have received incorrect data. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. You should receive your refund within 30 days after your agreement end date. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Helpful (1) Alice C. on 9/22/20 You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Please note: Change Management is 1-day training program (Friday). Receptionist only can communicate by email, even for the most important things for your business. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Get help. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. I still didn't get my retainer back. Please could you send those details to me at lorraine.brule@regus.com so I can support you? We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. She would do her best to escalate my process by letting them know this terrible status. They are about people. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. October 23 1. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. If it has been longer than 30 days, please get in touch so we can investigate further. Requesting your retainer refund is very easy: simply log into your online account (i.e. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Regus lacks personal approach The centre's staff are friendly and helpful. This will ensure the agreement ends at the current final date and will not renew further. Avoid at all costs. Briana got my call. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. I will be taking legal action if this is not returned within 28 days (31/03/2023). As you did not process this correctly, the agreement continued an additional month. Thank you, Lorraine Brule Global Customer Service at Regus. We will then confirm your payment date and amount. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. October 14 The complaint has been investigated and resolved to the customer's satisfaction. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Best, Lorraine Brule Global Customer Service at Regus. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. The reason why we're asking all our customers to provide details online is to prevent fraud. October 6 At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower If you have a helpdesk contact, we would expect a 24hours reply. I already enter my bank information twice. Contact: +65 [protected] Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Become better managers and business leaders by achieving optimal personal and business performance. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. There is non existent customer service department. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. 2023 Trustpilot A/S. There is non existent customer service department. Professional rooms for your next training session, interview, or pitch, wherever you need it. I contacted them about how processed my case after paying the fee for a virtual office. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Where appropriate, well also take steps to prevent the situation from happening again. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. We did not put a "2000 dollars bill in front of you". At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. The complaint has been investigated and resolved to the customer's satisfaction. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Don't be fooled by that. After investigating we noticed that your online request was missing. Regus flagged this review for containing harmful or illegal content.Read more. 9. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I really thought that this company would be a good option for expanding our business. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. ComplaintsBoard.com is a leading complaint resolution website on the Internet. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. It took almost 2 months. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Prices are subject to change and will vary depending on the specifically selected products and services. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Customer service is simply poor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This complaint was posted by a verified customer. I asked a receptionist to help my issue to the Regus help desk. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. If it has been longer than 30 days, please get in touch so we can investigate further. Jan 01 - Aug 31 They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Do not delete my post, I will copy and paste it to spread again and again. Here are 8 tips for writing great reviews. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. And whatever the future brings, were able to handle that too. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. BBB is here to help. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Unfortunately, we're unable to help you because we don't have your account information. Please advise what can we do to get back our retainer refund? Companies can ask for reviews via automatic invitations. Hard revenue focused. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. They charge your card for amounts more than stipulated on invoices! Please could you send those details to me at lorraine.brule@regus.com so I can support you? I cannot stress enough the lack of professionalism and poor service. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. 8. Regus helps businesses find and create the right workplace for their people. BBB Business Profiles may not be reproduced for sales or promotional purposes. Turned up at 450 Bath Road, Heathrow. They still continue to send invoices with no one responsible to be there to answer. It is clean and smart and well organised. We found a responsible person where we inform her about the problem. Turned up at 450 Bath Road, Heathrow. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. This will surely increase the credibility of your complaint. Regus is a scam. We have office space and more to suit all budgets, in every city of the world. They said usually they will refund the retainer one month after the lease is over. This is a complete con, and scam through and through. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Trustpilot is assessing this review in accordance with our flagging process. For clarity, you were also charged a retainer top up. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Our team members have always been in touch with you and worked with you to rectify this matter. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Their billing is confusing, they billing customers one month ahead. I was using virtual office space. Anyone can write a Trustpilot review. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Ts and Cs apply. Hi Hannah, Im sorry if you felt the need to escalate this. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. We use dedicated people and clever technology to safeguard our platform. *Ts&Cs apply; participating locations only. Hard revenue focused. Build an instant presence wherever you need to be, at prime business locations. I sent an email to Briana and asked how my process going on? Great discounts. They charge an excessive retainer fee. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Regards, Sandra Melody Head of Customer Services Access our global network of workspaces and business lounges as often as you need. This review was chosen algorithmically as the most valued customer feedback. Its an automated process. The company left an official comment to this complaint. Manage all of your workspace and business needs. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. They would not remove the items that I didn't want. Please remember that the retainer is refundable at the end of your agreement. Appreciate your immediate reply. It's an automated process. That exception is made on the understanding that an additional service retainer is payable. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Verification can help ensure real people write reviews about real companies. And we have the solutions to help you work this way. Regus does not communicate with customers via telephone. They still continue to send invoices with no one responsible to be there to answer. Thank you, Lorraine Brule Global Customer Service at Regus. ive been trying to get my money back ever since. Ts and Cs apply. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. If it has been longer than 30 days, please get in touch so we can investigate further. Such companies should not exist. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. I got an email from trustpilot. I sent Briana of Regus an email about how the procedure was going this week. Requesting your refund is easy. October 19 October 8 We also ensure all reviews are published without moderation. Its an automated process. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Work wherever you need to with flexible access to our global network of workspaces. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. For clarity, you were also charged a retainer top up. Best regards,Michelle Spire. Available for as little as a day, or as long as you need. Get Regus can be contacted at (262) 832-3700. The additional increase in your monthly fee is due to the annual indexation. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Lets find the right workspace for you and your team. You will regret signing with Regus. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It won't go in any direction! Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. This does not affect customers who have a permanent space as these are reserved specifically for them. One time I was waiting on the phone for almost three hours. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Absolutely unacceptable behavior. I really thought that this company would be a good option for expanding our business. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! The additional increase in your monthly fee is due to the annual indexation. My Regus ID: ********. I called them again, which procedure took my time for 3 hours. Best regards,Michelle Spire. Manage all of your workspace and business needs. When could I get my retainer back? We may have received incorrect data. After being in my new office they are increasing rent by 8.7%. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. same goes with debt collector from malaysia that emailed me abt 3 months ago. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. International Association of Better Business Bureaus. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Theyre a great place to connect with colleagues, clients and other like-minded businesses. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. But the Regus does not have flexibilities, nor willing to retain long term tenants. BBB reports on known marketplace practices. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Sandra promised me to escalate my procedure below, however, when could I get it safely? Here are 8 tips for writing great reviews. Find event and ticket information. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. GO LITERALLY ANYWHERE ELSE. Where appropriate, well also take steps to prevent the situation from happening again. Office staff are always friendly. Start checking the messages customers send you. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Best, Lorraine Brule Global Customer Service at Regus. So last week I logged in to cancel my membership. September 22 Find out how we combat fake reviews. I couldn't get my retainer and called them. According to its policy, the retainer took 30 days to get back to the tenant. this is absolutely gross and scam. October 23 evening Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader.