You can . They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. All times are central standard time (CST). There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). Thanks! I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. By signing up, you agree to our Terms of Use and Privacy Policy. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. If youre a veteran patron of the Suddenlink landline service, tagging Suddenlink as infamous shouldnt surprise you. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. regardless. All of the downloads are safe from the vendor's official website. There are also complaints of incessant call drops because of bad connectivity. Customers on the West Coast may need to wait until a Saturday to call or chat. {{appointmentCancelSelected.labelDuration}}. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. Do you really want How to Cancel Suddenlink Services on Your Own? At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. I said no, that we only want a new modem/router. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Invalid password, please complete all fields. Otherwise, youll be calling when you should be sleeping or working. -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. First dial the customer support number: 1-877-694-9474. When the cancelation is processed, our app will send you a notification. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Do the right thing and at least call (or do it in person). How often did you sign up for a flashy new online service, only to lose sight of it after a few days? Do you really want Contact an Optimum Expert 24/7 with Chat or Customer Support. Hooray! Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Then the system will send you to a rep. We strongly recommend that you upgrade to a more current browser. Reliable landline service, no internet required, Caring for loved ones has never been so simple, Our Values, Mission and Cultures at the Company. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. Targeted online advertising and TV for business customers. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. Your appointment will last about {{appointmentViewSelected.pacDuration}}. You could cancel service in two ways: online or on the phone. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. Be sure to include the date in the file name for easy reference. Cookie Notice Proceed to drop off the box When everything is set, seal the package and take it to FedEx Office, Walgreens, or any approved FedEx location. Subscribers have the right to cancel their service before the elapse of the contract. The account can also be seen on any of your past bills from Suddenlink. Check out what Community Phones customers say about them on review sites. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. -The same issues continued as before, and in fact got worse over the next few days. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. Will Suddenlink Let Me Pause My Subscription? Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 Save your document. Click on the 'Account Information' button. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. I hope that someone shows up on Tuesday. If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. There are two ways to pay your Suddenlink bill by phone. Cancel Suddenlink Services in the Blink of an Eye. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. - At Aug 4th at 11:45am there was no tech and no call. Call Suddenlink customer service at: 877-694-9474. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. We went over my phone number, and how to find the house. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. Click on the appointment block on the schedule to launch the popup menu. We can also help you cancel those, too. , and they dont allow for any refunds or credits for partially used subscription periods. , and spend your free time on something more enjoyable than listening to annoying call center music. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. We had been up and watching for him since before 7:00am. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. Click on "Terminate Account". Customer Support. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. Dont even think of doing it via text. Ape need Modem and router for suddenlink, Doesn't know anything about it. , payments are non-refundable. There is a charge for service calls unless the issue is caused by Optimum equipment. Check under My Services for Suddenlink outage details. It is owned by Altice USA, one of the largest American cable operators. The technician will arrive today between {{plannedTimeWithAnd}}. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. Reschedule your repair appointment. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. It applies only to the monthly fees. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. See if Optimum is available for your home. Submit a complaint and get your issue resolved. A population of about 6.8 million can access their digital voice, TV services and cable internet as of 2020. Available dates will be white squares. {{data.TIME}}. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. (Review from Trustpilot). At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. There are early termination fees that are based on the type of. Next look at the account section, there youll see termination option in other to cancel your service. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Your IP: Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. For more information on our methodology, check out our How We Rank page. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. constantly changing schedule cannot plan anything outside of work. Privacy Policy. All times are central standard time (CST). Sit back and relax while we do the work. The first representative I was in contact with tried to reset modem and her software locked up. By selecting Accept all, you consent to our use of Cookies. Head over to our Optimum customer service guide to learn more. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. You pay for what you get. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. Fees to Cancel Your Account with Suddenlink. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. Call Suddenlink at 1-866-659-2861 and ask about your options. to cancel your appointment? If you would like to keep your existing number when switching to Community Phone, please follow these steps: 1. May require the technician will arrive today between { { appointmentViewSelected.pacDuration } } CSC Holdings, LLC the... As a result of these, Suddenlink outclasses other cable networks when comes.: 1 from 1pm-6pm, there youll see termination option in other to cancel their service before the block... 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